FREQUENTLY ASKED QUESTIONS

ABOUT WHAT WE SELL

Do you sell projectors, speakers, or receivers?
No. We do the room — seating, risers, acoustic treatment,
soundproofing, lighting, and finish. Plenty of good retailers sell
the electronics. Almost nobody helps you build the space around
them, so that's what we do.

Can you help me plan my room?
Yes, and it's free. Call us with your room dimensions, screen size,
and how many seats you want, and we'll help you work out what fits.
There's no charge and no obligation.

I'm still framing my basement. Is it too early to call?
It's the best time. Soundproofing goes in before drywall, and once
it's closed up your only option is to open it again. If you're at
the framing stage, call us now.

Do you sell to businesses or just homeowners?
Both, though we're built around homeowners doing dedicated theater
rooms — including people doing the work themselves.

ORDERING

How do I know something will fit my room?
Every product page lists overall dimensions, carton dimensions, and
minimum room requirements. If you're unsure, call us before you
order. A ten-minute conversation costs less than return freight on
a six-seat row.

Can I order by phone?
Yes. Call 402-957-3842 and we'll take the order directly.

Can I get a quote for a whole room?
Yes. Send us your dimensions and what you're planning and we'll put
together a quote for the full build.

Do you offer financing?
Payment options are shown at checkout.

Do you price match?
Many of the brands we carry set a minimum advertised price that all
authorized dealers follow, so pricing is consistent across
retailers. Where we compete is on planning help and service.

SHIPPING & DELIVERY

How long does delivery take?
Lead times are listed on each product page and vary by item. Many
seating configurations are made to order and take several weeks.
In-stock accessories ship faster.

Why did my order arrive in separate shipments?
We source directly from manufacturers rather than a central
warehouse, so each item ships from where it's made. You'll receive
tracking for each item as it ships.

How does freight delivery work?
The carrier calls to schedule a delivery window. Someone 18 or
older needs to be present to sign. Standard freight delivery is
curbside, so plan for a second person to help move cartons inside.

What if something arrives damaged?
Inspect every carton before signing. If anything is crushed, torn,
punctured, or wet, write "DAMAGED" on the delivery receipt,
photograph it, and call us the same day. We handle the claim with
the manufacturer and carrier — you don't deal with the freight
company.

Do you ship outside the continental US?
We ship within the continental United States. For Alaska, Hawaii,
or Canada, contact us before ordering for a freight quote.

Do you install?
No. We supply the room; installation is handled locally. Most of
what we sell is designed for a capable DIY build, and we're happy
to talk through the parts that aren't obvious.

RETURNS & WARRANTY

Can I return something?
See our return policy for full terms. Made-to-order items and
materials that have been cut or installed are not returnable.

What if something breaks later?
Warranty terms vary by manufacturer and are listed on each product
page. If an issue comes up after the return window, call us and
we'll help you work the claim.

CONTACT

How do I reach a person?
Call 402-957-3842 or email contact@homecinemasupply.com. You'll get an actual person,
usually the owner.